Featured - Design A set Card Game Developed In Java
Designed website portal of Easybux using figma and for development used bootstrap 5 , JQuery and javascript
My passion for technology and problem-solving has always driven my academic and professional pursuits. Over the years, I've realized that backend development is where I can channel this passion most effectively
I am drawn to DevOps engineering because it sits at the intersection of development and operations, allowing me to combine my skills in software development with my passion for automation and systems management.
After taking an introduction to data science course, I became fascinated by the power of artificial intelligence to solve complex problems and drive innovation. The course sparked my interest in building intelligent systems that can learn from data and make informed decisions.
I was promoted after 3 months to the newly founded Tier 2 team, which consisted me and 2 other team members. Provided second-tier technical support to end-users, troubleshooting hardware and software issues. Assisted in managing and maintaining IT infrastructure, including network troubleshooting and system configuration. Collaborated with cross-functional teams to resolve complex technical problems and optimize system performance. Developed scripts and tools to automate routine tasks Consistently ranked at the top of the monthly statistics with a success rate of 98% or higher
Provided first-tier technical support to end-users, assisting with basic troubleshooting of hardware and software issues. Handled incoming support requests through various channels, including phone, email, and chat. Escalated more complex issues to higher-level support teams when necessary. Maintained detailed records of user interactions and issue resolutions in the ticketing system. Achieved a high customer satisfaction rating and consistently met response time targets.
Referred by the 8200 Alumni Association I Taught evicted teens from Gaza envelope in Eilat microbits programming using Microsoft MakeCode. Facilitated evening programming and robotics sessions for evicted children and teens, utilizing Scratch and Lego robots. Activities included engaging robo battles, overcoming an obstacle course and more.
I volunteered to cycle with individuals with disabilities at Kfar Saba Park, dedicating my time to support and encourage participants in an inclusive outdoor activity. My role involved ensuring the safety and comfort of the cyclists, adapting to their individual needs, and fostering a sense of camaraderie and empowerment. This experience allowed me to contribute to the community, promote physical activity, and help create a positive and enjoyable environment for people of all abilities.
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